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REFERRER INFORMATION

Professionals

Please note that our Child Contact Centre offers supported contact only. Supported contact takes place in a variety of neutral community venues where there are facilities to enable children to develop and maintain positive relationships with non-resident parents and other family members. Supported Child Contact Centres are suitable for families when no significant risk to the child or those around the child has been identified.

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  1. Please do not refer a client without contacting the Child Contact Centre Manager first to check availability of space and time.

  2. A completed referral form should be received by the Centre Manager at least two weeks in advance of the date which your client would like contact to commence so that Pre-visits can be completed. Where a Centre has a waiting list, a completed referral form should still be sent, the Centre will then notify you when a place becomes available.

  3. To try and maintain a friendly, impartial and confidential environment, we would request that you do not at any time ask to see your clients on our premises without prior agreement.

  4. Only dates and times of a family’s attendance will be disclosed unless it is felt that anyone using the Centre or a volunteer or member of staff is at risk of harm. No other information will be shared even on request.   In the unlikely event of it becoming necessary to quote a Centre Manager in any report, due to a Centre user, volunteer or member of staff being at risk of harm, the form of words used should be checked and agreed with that person concerned beforehand.

  5. Child Contact Centres providing Supported Contact will not knowingly accept a referral when somebody involved has been convicted of any offence relating to a) physical or b) sexual abuse of any child, unless there are exceptional circumstances and they have sought appropriate professional advice 

  6. The Child Contact Centre reserves the right to reduce or terminate contact if it is felt to be in the best interest of the child.

  7. Referrers should make arrangements for the provision of an interpreter where English is not the first language of the family involved and problems may arise with communication.

  8. The Centre should be viewed as a temporary facility to help establish contact. The Child Contact Centre will be asking for your assistance to review the family’s progress after 6 months or sooner if deemed necessary.

  9. Please notify the Child Contact Centre Manager if the arrangements for contact are going to change or if contact is going to cease.

 

 

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What your client needs to know!

  1. Only people named on the referral form will be allowed admittance to the Child Contact Centre. This may be varied by written agreement by both parties.

  2. Parents are responsible for their children at all times whilst they are at the Child Contact Centre.

  3. Please ensure that both parents have read and understood the Child Contact Centre’s information leaflet in advance of contact starting.

  4. Parents should be informed that because the welfare of the child is paramount, there might be times when contact cannot take place if the child is too upset even if there is a contact order.

  5. The Child Contact Centre reserves the right to reduce or terminate contact if it is felt to be in the best interest of the child.

  6. The Centre should be viewed as a temporary facility to help establish contact.

Fees

  1. There will be a referral charge for Non-CAFCASS clients of £50 to be paid with referral form or if agreed with the Manager, at the Pre-visit .  £14 per session to be paid thereafter a week before each session to secure a place.  Block payments will be accepted for up to 8 sessions in advance of contact commencing to secure a place for those sessions.  No refunds can be given if contact cannot go ahead.

  2. For those on Job seekers Allowance or Income Support with no other benefit there is a charge of £7.50 per session. Please Note: Proof of Benefits will be requested at the Pre-Visit . These will need to be paid a week before each session to secure a place. No refunds can be given if contact cannot go ahead.

  3. Handover: £50 Referral Fee to be paid on receipt of referral and £7.50 per session to be paid every session before contact begins for handover sessions

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