RULES & EXPECTATIONS

Contact Centre Expectations

1. Both parties to put the child/ren's interests first

2. Both parties to listen to the wants and needs of the child/ren

3. To consider other families who are using the centre which includes not providing sweets, fizzy drinks etc

4. Mobile Phones/SMART Watches not to be used or switched on in the Contact Room

5. No recording equipment to be used.

6. No photographs unless agreed by both parties and is taken by Contact Centre staff

7. Both parties to discuss any issues with quality of contact with referrers to help us maintain a neutral

position, unless the child is deemed to be at risk. If this is the case staff should be made aware

immediately

8. Children are to remain the responsibility of parents at all times

9. Both parties to contact their referrer and the contact centre as soon as they become aware that they

cannot attend contact or when contact at the centre is no longer required

10. The Resident Parent/Named Person remains in the building until handover is complete and is

present at least 5 minutes before contact is due to end

11. Nobody using or working in the centre to be under the influence of drugs or alcohol or smelling of

alcohol. If this is suspected then contact will not proceed and you will be asked to leave

12. No verbal or physical aggression towards anyone in the centre

13. No discrimination or abuse of any kind

14. Respect our rule that only the people who have been named on the referral/Court Order will be

allowed to attend contact

15. Gifts will only be given on special occasions if both parties agree

16. To understand that the use of the contact centre is only to be for a short time to build a relationship

with the child/ren.

1. The child/ren's welfare to remain paramount at all times

2. Staff and volunteers to remain non-judgemental and impartial at al times

3. Staff to refuse entry to anyone who is or appears to be under the influence of alcohol or drugs

4. Staff & Volunteers to assist with contact when required to help rebuild and maintain the relationship

5. Police to be called if any attempt is made to take the child out of the centre without prior agreement

6. Police to be called if a child who is allowed to be taken out of the centre is not returned at the agreed time

7. Staff to refuse entry to anyone not named on the referral/Court Order

8. Staff to keep and maintain records of attendance

9. All personal information kept confidential with no addresses or telephone numbers to be disclosed in any

circumstances

10. Staff to work with both parties where possible if there is an allegation of abuse and if deemed necessary to call

the Police. They will work in accordance with their Child Protection/Safeguarding procedures which are

available on request.

11. Staff will encourage feedback and in the event of a complaint will encourage them to follow the complaints

procedures or make a suggestion so that current practice can be reviewed

Failure to comply to the centre rules and expectations will result in the termination of contact at our centre